Terms of Sales

Updated: November 2023

1- Introduction 

These Terms and Conditions govern the use of this website and the contract between you and us. These terms establish the rights and obligations of any user and of Lenny and Alba in relation to the goods/services we offer through this website. Before you click on the "Authorize payment" box at the end of the ordering process, please read these Terms and Conditions carefully. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions. If you do not agree with all of these Terms and Conditions and Privacy Statement, do not place orders. These General Conditions may be subject to modification; therefore, you are requested to read them carefully before placing orders.

2- Use of the site

These General Conditions are the only conditions applicable to the use of this site and replace all other conditions, except with the express prior written consent of the Seller. These Terms and Conditions are important both to you and to us, having been drawn up to form a legal contract between us protecting your rights as a consumer and our rights as a trader. You agree, by placing an order, to be bound without reservation by these General Conditions, after having read them. You agree: - To use the website only for legitimate requests or orders. - Not to place speculative, false or fraudulent orders. If we have reason to believe that such an order has been placed, we reserve the right to cancel it and inform the competent authorities. - To undertake to provide an e-mail address, postal address and / or any other information allowing us to contact you, in an exact and precise manner, and to acknowledge that we can use this information to contact you if this proves necessary. - If you do not give us all the information we need, we will be unable to process your order.

3- Order refusal

We reserve the right to withdraw, at any time, any product from this website, and/or to replace or modify any content or information appearing on this website.

4- Presentation and description of the products

The characteristics of the products offered for sale are presented in the "product sheets". The prices of the products are indicated in Dirham (AED) all taxes included, excluding shipping costs. The amount of VAT paid by the customer as well as the amount of shipping costs corresponding to the delivery method chosen are displayed on the screen in the summary page of the customer's selection. In the event that one of the product sheets is incomplete, it is up to any interested party to send an email requesting additional information on a product to customer service. The customer who places an order without having exercised this option therefore declares to be in possession of all the information necessary to finalize his order. All the texts and images presented on the seller's online sales site are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.

5- Order procedure

After having accessed a first summary of the preselected items on the shelves and added to the basket, the customer is invited to confirm his selection before accessing the payment page on which he enters all the information necessary for the payment of the price requested by the seller. Orders are confirmed by email: the seller sends an email to the address entered by the customer when ordering (or registering on the site) to summarize the exact terms of the contract entered into. The information relating to the delivery of the products is entered by the customer. In the event of a material input error by the customer, the latter has a maximum of 24 hours to notify the desired delivery address to customer service. After this period, the seller cannot guarantee that the modification will be taken into account. The data recorded by the seller constitutes proof of the nature, date and content of the contract. 

6- Delivery of products

The seller undertakes to deliver the packages containing the products ordered to the carrier chosen by the customer when ordering. Delivery is made, except in cases of force majeure beyond the control of the seller, within a usual average period of 1-2 days for UAE and 2-3 days for GCC's Countries (Saudi Arabia, Bahrain, Kuwait, Oman, Qatar) from the confirmation of order and full payment. The products remain the property of the seller until full payment of the price and/or receipt of the amount paid. However, from the receipt of the order by the customer, the risks of the delivered goods are transferred to the customer.

An order may, in rare cases, be canceled and fully refunded if we cannot find a delivery provider (including international). 

Lenny and Alba, can not be held responsible for a delay in delivery or its direct consequences. 

The limit of liability is the full refund of the sums paid by the customer, no additional compensation for late delivery can be requested.

Any product used cannot be returned or exchanged.

In accordance with the regulations in force, it is up to the Customer or the recipient to check, in front of the delivery person, the content and visual appearance of the package(s) to verify that no item is damaged or missing; otherwise, the Customer or the recipient must systematically make reservations on the delivery note, specifying the nature of the damage observed. To be admissible, these reservations must be confirmed in writing (registered letter with AR) within three (3) days, not including public holidays, by the Customer or the recipient with the carrier and by email with Lenny et Alba within the same time frame.

7- Payment

Once the basket has been validated and the delivery method chosen, Lenny and Alba offers the Customer a 100% secure means of payment by credit card: Stripe
We also offer to the customer the possibility to split the payment in 4 times with Tabby

8- Legal withdrawal period

In accordance : "the consumer (here the customer) has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of the cost of return”.

9- Returns

•  The seller accepts returns from customers within fourteen clear days on the condition that the products have not been used, worn, damaged and that they include their labels and/or accessories supplied with the product.
• Returns are not accepted for customized products. All customized items are made according to the precise specifications provided by the customer and therefore cannot be resold. As a result, these items cannot be returned or exchanged.
• It is advisable to use the original package to make returns as the envelopes available do not offer the optimal protection of the returned items. Likewise, it is advisable to return the products by registered mail.
• The seller reserves the right to refuse a return for any reason that does not comply with the conditions set out in paragraphs 1 and 2. Thus, the non-compliant checked package will be sent back to the customer at his expense.
• In the event of a compliant return, the seller offers the customer: A full refund of the products ordered.
•  For fast processing of returns, it is strongly recommended to enclose a copy of the invoice and an explanatory note inside the package.
•  The society Lenny and Alba will not be held responsible in the event of negligence on the part of the customer in the procedures which will be communicated to him.
• In the case of a refund, the accessories offered or offers made to the customer will be deducted if the products are not returned in new condition. For any product offered as part of the sale and used, its price will be deducted from the amount of the refund. 
• In accordance, the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or personalized or which, by their nature, cannot be reshipped or are liable to deteriorate or expire rapidly. 

10- After-sales service and warranty

The relationship between the seller and the customers is governed by this contract. Customer service is open Monday to Friday, 10 a.m. to 6 p.m. You can contact the after-sales service by email at the following address: (hello@lenny-et-alba.ae).

• The products are guaranteed for 2 years.

• For any sale to a professional, the product warranty starts on the date of the invoice between Lenny and Alba and the professional.

• In the event of a problem encountered with the device, or any malfunction, the procedure is to contact the after-sales service.

• The guarantee will be automatically lost if the customer himself carries out any interior manipulation of the device (unscrewing of the fairings included)

• Any significant modifications made to the product concerning the mechanical or electronic part without the explicit agreement of Lenny and Alba leads to a total loss of the manufacturer's warranty. 

• Opening the product or modifying major parts without our consent will result in a total loss of warranty. 

• A used product cannot be returned or exchanged.

• Regarding new products, 3D photos or photos of previous versions may potentially be presented. They are not contractual.

• On all of our products, water damage is not guaranteed.

12- Limitation of the seller's liability

• 1. It is the responsibility of the customer wishing to track his parcel to ask the seller for the parcel number by email to customer service.
• 2. The products are offered for sale "subject to availability" and the seller cannot under any circumstances be required to pay damages in this regard, or any other financial compensation.
• 2.1. In case of unavailability, the customer will be informed of the situation by email, telephone or mail. If the product is definitely unavailable, the customer can choose another product of equivalent value or request a refund of the amount already paid by him.
• 3. The seller cannot be held liable in the event of a typographical error on his part as to the price or description of the products or on the part of the customer in the information he has entered.
• 3.1. Similarly, the seller cannot be held liable in the event of a typographical error on the part of the customer when entering his address or email which would prevent the seller from successfully carrying out the services to which he has committed.
• The responsibility of Lenny and Alba is not engaged if there is a direct external dispute between Lenny and Alba and an external transport or payment provider. 
• 3.1.1 By way of non-exhaustive example, a package returned to the sender with the mention by the carrier of an error on the part of the customer which makes delivery impossible will not be reshipped to the customer without full payment of new shipping cost.
• 4. The sale is subject to the condition of acceptance by the seller of the terms of the sale, this acceptance is manifested either by the preparation and dispatch of the order or by the debit of the credit card used by the customer when of his order on the online sales site.
• 4.1. A refusal of order is manifested by a rejection of payment by the seller.

13- Data confidentiality

The personal data provided by the customer is not disseminated to third parties; they are, unless expressly opposed by the customer, integrated into the brand's customer file Lenny and Alba. Bank details are not accessible by Lenny et Alba. In accordance with law the customer has at any time a right of access and rectification. To exercise this right, simply contact the brand's Customer Relations Department by email at hello@lenny-et-alba.ae.

14- Conciliation of the parties in the event of a dispute of any kind

In the event that a dispute arises between the seller and the customer, the latter undertakes to initiate a conciliation procedure directly with the seller in order to settle the dispute without the intervention of a third natural or legal person. This procedure replaces any other form of existing resolution for a period accepted by the customer of 30 working days.